Assistant Manager Admin (Live-in)

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£32,600 per year + benefits
RC Shrewsbury, Shrewsbury
Job Type
Hours per Week
Closing Date
Sunday 18 February 2024


We are looking for an experienced admin manager with an understanding and passion for dog welfare and commitment to excellent customer service to join our team as Assistant Manager Admin at our Rehoming Centre.

Working within the management team, the Assistant Manager Admin has primary responsibility for customer service, the supervision of front of house staff and volunteers, and ensuring administration and records are kept up to date. 

Why Dogs Trust?

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust, and we pride ourselves on our staff providing the very best in customer service.

What does this role involve?

As Assistant Manager Admin, you’ll:

  • Have excellent interpersonal and organisational skills. 
  • Customer service experience.
  • The ability to work in a busy fast paced environment.
  • Fully conversant with the duties and responsibilities of the other members of the Management team in order to cover for them during periods of absence, this will include working with our dogs.


About you:

The successful candidate will also have significant supervisory experience, excellent knowledge of dog welfare requirements with the ability to identify deteriorating or poor welfare and find ways to rectify the concerns and ideally, experience of caring for animals in a rehoming environment. You'll have strong administrative, communication and customer care skills with a proven ability to handle difficult and sensitive situations, always working in the best interests of our dogs, customers and the organisation.

What else do I need to know?

This is a live-in role, with your accommodation provided on-site at the Rehoming Centre. This will be a semi-detached house with a fenced garden. The job requires a full, manual driving licence. Working times are Monday to Sunday on a rota basis, 8:30am-5:30pm (subject to change and will be discussed during interview).

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at We're here to support you every step of the way.